Terms and Conditions

Effective Date: 12 March 2026
Last Updated: 12 March 2026

These Terms and Conditions (“Terms”) govern your access to and use of back2balance.co.za and any related products, services, content, forms, programs, promotions, and online features made available by Back2Balance (Pty) Ltd (“Back2Balance,” “we,” “us,” or “our”).

By using this website, placing an order, submitting information, or engaging with our services, you agree to be bound by these Terms. If you do not agree, you must not use this website or our services.

1. Company Information

Back2Balance (Pty) Ltd
Website: back2balance.co.za
Email: info@back2balance.co.za

2. Application of These Terms

These Terms apply to:

  • your use of our website;

  • purchases made through our website;

  • communications sent to us through forms, email, WhatsApp, or other channels;

  • participation in referral, reseller, affiliate, or network opportunities offered by us;

  • any content, tools, features, or functionality available on back2balance.co.za.

3. Legal Framework

These Terms are intended to operate in accordance with applicable South African law. For online businesses, the main statutory framework commonly includes the Consumer Protection Act 68 of 2008, which promotes fair consumer transactions, and the Electronic Communications and Transactions Act 25 of 2002, which regulates electronic communications and transactions.

Where we process personal information, that processing is also subject to POPIA, which sets minimum requirements for lawful processing of personal information.

4. Eligibility to Use the Website

By using this website, you confirm that:

  • you are at least 18 years old, or are using the website under the supervision of a parent or legal guardian;

  • you have the legal capacity to enter into a binding agreement;

  • you will use the website only for lawful purposes.

5. Website Use

You agree not to:

  • use the website in any way that violates any law or regulation;

  • interfere with the website’s operation, security, or availability;

  • upload or transmit malicious code, viruses, bots, or harmful software;

  • attempt to gain unauthorised access to any part of the website, server, database, or user accounts;

  • misuse forms, promotions, contact channels, or ordering systems;

  • copy, scrape, reproduce, or exploit content from the website without permission;

  • make false, misleading, or fraudulent claims or submissions.

We may suspend, block, or restrict access where misuse, unlawful conduct, or security risk is suspected.

6. Product Information

We aim to ensure that product descriptions, pricing, availability, images, benefits, and related information on the website are presented as accurately as reasonably possible. However, errors may occasionally occur, including pricing errors, descriptive errors, stock inaccuracies, or image variations.

Product images are for general illustration purposes and may differ slightly from the final delivered product, packaging, or label.

We reserve the right to correct any errors and to update product information without prior notice.

7. Health and Wellness Disclaimer

Any wellness, lifestyle, supplement, herbal, nutritional, or product-related information made available on this website is provided for general informational purposes only and is not medical advice, diagnosis, or treatment.

Our products and content are not intended to replace professional medical advice. You should consult a qualified healthcare professional before using any supplement, tonic, capsule, tea, or wellness product, especially if you are pregnant, breastfeeding, taking medication, have a medical condition, or are under medical supervision.

Individual results may vary.

8. Orders

When you place an order through our website, you confirm that:

  • the information you provide is accurate and complete;

  • you are authorised to use the selected payment method;

  • your order is a genuine offer to purchase the selected product or service.

All orders are subject to acceptance by us. Submission of an order does not automatically mean that the order has been accepted. We may refuse or cancel orders where necessary, including in cases of suspected fraud, pricing error, stock unavailability, or incorrect information.

9. Pricing and Payment

All prices displayed on the website are in South African Rand (ZAR) unless stated otherwise.

By making a purchase, you agree to pay:

  • the listed purchase price;

  • any applicable delivery fees;

  • any applicable taxes or charges disclosed during checkout.

We reserve the right to change pricing at any time before an order is confirmed.

Payments made through the website may be processed by third-party payment providers. We are not responsible for the independent systems, outages, policies, or operational failures of those providers, although we will take reasonable steps to support order-related queries.

10. Availability and Stock

Products are subject to availability. We do not guarantee that any item displayed on the website will always be in stock.

If an item becomes unavailable after you place an order, we may contact you to offer:

  • a refund;

  • a substitute, where appropriate;

  • delayed fulfillment, where appropriate.

11. Shipping and Delivery

We will take reasonable steps to arrange shipment or delivery of purchased products within a reasonable time.

Delivery times are estimates only and may be affected by stock levels, courier delays, location, public holidays, load shedding, severe weather, or events beyond our control.

Risk in physical goods may pass to you on delivery, subject to applicable law.

It is your responsibility to provide correct delivery details. We are not liable for failed delivery or delay caused by incorrect or incomplete customer information.

12. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Refund Policy and applicable South African consumer law.

Where applicable, we may refuse returns or refunds for:

  • opened or used consumable products, where health, hygiene, or safety considerations apply;

  • digital or downloadable products once delivered or accessed;

  • products damaged due to misuse, negligence, or improper storage after delivery.

Nothing in these Terms is intended to unlawfully limit any consumer rights that may apply under the Consumer Protection Act. The CPA exists to promote fair consumer standards and business practices in consumer transactions.

13. Promotions, Discounts, and Competitions

From time to time, we may offer:

  • discount codes;

  • promotional campaigns;

  • giveaways;

  • referral incentives;

  • special offers;

  • competitions.

These may be subject to additional terms, time limits, eligibility criteria, or stock limits. We reserve the right to amend or withdraw promotions where reasonably necessary.

14. Referral, Affiliate, Reseller, and Network Participation

If you participate in any Back2Balance referral, reseller, affiliate, or network opportunity, you agree that you will not:

  • misrepresent our products, brand, or compensation structure;

  • make false or misleading health claims;

  • make false or misleading earnings claims;

  • use spam, harassment, or deceptive advertising;

  • portray yourself as an employee, legal representative, or owner of Back2Balance unless authorised in writing;

  • create unauthorised marketing material that damages or misrepresents the brand.

We reserve the right to suspend or remove participation where abuse, dishonesty, reputational harm, or policy violations are suspected.

15. User Accounts

If the website allows account registration, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

You agree to notify us promptly if you suspect any unauthorised access or use of your account.

We may suspend or terminate accounts that are used unlawfully, fraudulently, abusively, or in breach of these Terms.

16. Intellectual Property

All website content, including but not limited to:

  • logos;

  • brand names;

  • product names;

  • text;

  • graphics;

  • designs;

  • labels;

  • photographs;

  • videos;

  • downloads;

  • layout;

  • code;

  • website structure;

  • marketing material,

is owned by or licensed to Back2Balance (Pty) Ltd, unless otherwise stated.

You may not reproduce, copy, republish, distribute, adapt, display, sell, or exploit any part of the website or its content without our prior written permission.

17. User Submissions

If you submit reviews, messages, testimonials, comments, images, application forms, or other content to us, you confirm that:

  • the content is truthful and lawful;

  • you have the right to submit it;

  • it does not infringe the rights of any third party.

You grant us a non-exclusive, royalty-free right to use, reproduce, publish, display, and adapt that content for customer service, operational, or promotional purposes, subject to applicable law.

18. Privacy and Personal Information

Your use of the website is also subject to our Privacy Policy.

Where we collect or process personal information, we will do so in line with applicable law, including POPIA, which establishes minimum requirements for lawful processing.

19. Third-Party Services and Links

The website may contain links to third-party websites, apps, tools, payment gateways, social media platforms, couriers, or software providers.

We are not responsible for the content, privacy practices, security, availability, or terms of those third parties. Your use of third-party services is at your own risk and subject to their own terms and policies.

20. Disclaimer of Warranties

The website and all content, products, and services made available through it are provided on an “as is” and “as available” basis, to the fullest extent permitted by law.

We do not warrant that:

  • the website will be uninterrupted or error-free;

  • the website will always be secure;

  • the website will always be available;

  • information on the website will always be complete, current, or free of errors;

  • defects will always be corrected immediately.

Government website terms in South Africa commonly use this type of limitation language subject to sections 43(5) and 43(6) of the Electronic Communications and Transactions Act.

21. Limitation of Liability

To the fullest extent permitted by law, Back2Balance (Pty) Ltd, its directors, officers, employees, contractors, agents, and service providers will not be liable for any indirect, incidental, special, or consequential loss or damage arising from:

  • your use of or inability to use the website;

  • errors or omissions on the website;

  • delays in delivery;

  • third-party payment or courier failures;

  • service interruption;

  • unauthorised access beyond our reasonable control;

  • reliance on website content or product information.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

22. Indemnity

You agree to indemnify and hold harmless Back2Balance (Pty) Ltd from any claims, losses, damages, liabilities, or expenses arising out of:

  • your breach of these Terms;

  • your misuse of the website;

  • your unlawful conduct;

  • your infringement of any third-party rights;

  • false or misleading submissions made by you.

23. Breach and Termination

If you breach these Terms, or if we reasonably suspect fraud, misuse, or unlawful conduct, we may:

  • suspend your access to the website;

  • cancel orders;

  • refuse future transactions;

  • remove user content;

  • terminate accounts or participation in programs.

These remedies are in addition to any other rights we may have under law.

24. Changes to the Website or Terms

We may update the website, product range, pricing, policies, or these Terms from time to time.

The updated version will apply from the date it is published on the website. Continued use of the website after any update means you accept the revised Terms.

25. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising out of or in connection with these Terms, the website, or any related transaction will be subject to the jurisdiction of the South African courts, unless applicable law requires otherwise.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

27. Entire Agreement

These Terms, together with any policies referenced in them, including the Privacy Policy, constitute the entire agreement between you and Back2Balance (Pty) Ltd regarding your use of the website and related services.

28. Contact Details

Back2Balance (Pty) Ltd
Website: back2balance.co.za
Email: info@back2balance.co.za

A useful distinction here is:

  • Terms and Conditions = site use, purchases, liability, orders, rules

  • Terms of Service = similar, often broader platform/service wording

  • Privacy Policy = personal data handling

  • Refund Policy = returns, exchanges, cooling-off and damaged goods process